Refund Policy

1. Overview

At Thawio, we want you to be completely satisfied with our AI-powered sales development platform. This Refund Policy outlines the terms and conditions for requesting refunds on our services.

2. Free Trial Period

We offer a 14-day free trial for new customers. During this period:

• No payment is required to start your trial
• You can cancel at any time before the trial ends
• You will not be charged if you cancel before the trial period expires
• Full access to platform features (subject to trial limitations)

3. 30-Day Money-Back Guarantee

For monthly subscriptions, we offer a 30-day money-back guarantee from the date of your first paid charge:

• Applies to first-time customers only
• Full refund available within 30 days of initial purchase
• No questions asked - simply contact support
• Refund processed within 5-10 business days

Note: The money-back guarantee does not apply to subsequent renewals or annual plans after the first 30 days.

4. Annual Subscription Refunds

For annual subscriptions:

• Within 30 days: Full refund available
• After 30 days: Prorated refund for unused months (minus any discounts received)
• Refund calculated based on the standard monthly rate
• Processing time: 10-15 business days

5. Monthly Subscription Refunds

For monthly subscriptions after the initial 30-day period:

• Refunds are generally not provided for partial months
• You can cancel at any time to prevent future charges
• Access continues until the end of your current billing period
• Exceptions may be made for technical issues or service disruptions

6. Add-on Services and Credits

For add-on services, additional email credits, or premium features:

• Unused credits are non-refundable
• Refunds may be provided for technical issues preventing usage
• Credits typically expire based on plan terms
• Enterprise add-ons subject to custom agreement terms

7. Exceptions and Special Cases

We may provide refunds outside of these standard terms in cases of:

• Extended service outages or technical failures on our end
• Billing errors or duplicate charges
• Demonstrated platform defects preventing core functionality
• Unauthorized charges or fraudulent activity

Each case is reviewed individually at our discretion.

8. Non-Refundable Items

The following are generally not eligible for refunds:

• Setup fees or onboarding charges
• Custom integration development
• Professional services or consulting
• Third-party services or integrations
• Subscription renewals after 30 days

9. How to Request a Refund

To request a refund:

1. Contact our support team at support@thawio.com
2. Include your account email and subscription details
3. Provide reason for refund request (optional but helpful)
4. Our team will review and respond within 2-3 business days
5. If approved, refund will be processed to original payment method

10. Refund Processing Time

Once a refund is approved:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-15 business days

Processing times may vary depending on your financial institution.

11. Cancellation Policy

You can cancel your subscription at any time:

• Cancel through your account dashboard or contact support
• Cancellation takes effect at the end of current billing period
• No further charges will be made after cancellation
• Access to platform continues until period end
• Data export available for 30 days after cancellation

12. Chargebacks

If you initiate a chargeback with your bank without contacting us first, we reserve the right to immediately suspend your account and dispute the chargeback. Please contact our support team first to resolve any billing issues.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our service after changes constitutes acceptance of the revised policy.

14. Contact Information

For refund requests or questions about this policy: